Shipping Policy

We are committed to delivering your order safely and on time across Pakistan.

1. Shipping Coverage

We deliver orders across Pakistan, including major cities, towns, and most remote areas, subject to courier service availability.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery time after dispatch:

• Major Cities: 2–4 working days

• Other Cities & Towns: 3–6 working days

• Remote Areas: 5–8 working days

Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offers will be clearly mentioned on our website or during promotional campaigns.

5. Cash on Delivery

Cash on Delivery (COD) may be available depending on your location and order eligibility.

For COD orders, payment must be made to the courier representative at the time of delivery.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, or email, depending on the contact information provided with your order.

Please allow some time for the tracking information to become active in the courier's system.

7. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

8. Delivery Attempts

If the courier is unable to deliver your parcel because the customer is unavailable or cannot be contacted, additional delivery attempts may be made according to the courier company's policy.

If the parcel is returned to us, additional shipping charges may apply for reshipping.

9. Delayed Deliveries

Occasionally, deliveries may be delayed due to weather conditions, public holidays, road closures, courier backlogs, security situations, or other circumstances beyond our control.

We will do our best to assist you and provide updates whenever possible.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible after receiving your order.

Please keep the original packaging and provide relevant photos or videos if requested so that we can review the issue.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with us.